Conference Schedule

Increase Your Revenue, Employee Retention & Repeat Customers By Delivering an Extraordinary Customer Experience

The collective experience of these members of the culinary community - over 100 years in total - has shown that a company's ability to grow is directly tied to their relationships with their employees and their customers. Walk away with valuable strategies to implement immediately to create a happy work environment, create collaboration and inspire your customers to be your best word-of-mouth marketer. 


Monday, July 16, 2018


2:00pm - 3:00pm


Big Bend Big Ideas Stage


Carol Huntsberger, Quality Seafood Market
Mariam Parker, Austin Food & Wine Alliance
Jill Raff, Raff & Associates


carol huntsberger

Carol Huntsberger

Carol Fowler Huntsberger is the proprietor of Quality Seafood Inc., a Texas corporation spawned in Austin, Texas. Since 1938, Quality Seafood has provided fresh seafood for local- Austin businesses , retail customers, has feed thousands of people fresh prepared seafood from the restaurant and our food-truck. She currently serves on the Advisory Board of the McCoy College of Business Administration at Texas State University and also on the Development Foundation for Texas State University. In addition she serves on The State of Texas Department of Agriculture Shrimp Marketing Board, and The Advisory Board of Candlelight Ranch. She serves as president Les Dames D’Escoffier, Austin Chapter. Ms. Huntsberger graduated from Texas State University in 1983 with a B.B.A. in Accounting.

Carol is a native Texan, born in El Paso and raised in Dallas. She has two children, Audrey and Aaron.

mariam parker

Mariam Parker

As Executive Director of the Austin Food & Wine Alliance (AFWA), Mariam Parker is deeply invested in the growth and success of Central Texas’ food businesses. As the non-profit’s first executive director, she has worked with and cultivated relationships with the state’s top chefs, wine- and spirit experts, farmers, artisan producers and other culinary professionals. By orchestrating some of Austin’s most popular and successful food and wine events, Mariam has helped to lead the AFWA to realize its mission in providing more than $192,500 in grants given back to
Austin’s culinary community to support innovation and community giveback since 2011. Her background includes work as a social media strategist, product marketing, business development and event planner. When she isn’t at work, you can find her at one of the restaurants around Austin or planning her next culinary experience or journey.

jill raff

Jill Raff

Jill Raff is an experienced CX Strategist and published author.  For over 25 years, she has been delivering world-class customer service and experiences.

She is obsessed with helping service-focused businesses develop high levels of customer loyalty, increased repeat business, and reduced employee turnover by guiding them to deliver Celebrity Customer Experience™. Jill’s work is led by her 7 Ingredient Customer Experience Transformation process.

Jill developed her customer-first philosophy growing up in the “McDonald’s family.” From age seven, while shadowing her father, she experienced first-hand the results of the Ray Kroc’s philosophy of QSC & V.

Her passion, knowledge, and understanding have been shaped by global experience and working across different industries.  She discovered first-hand that the common ingredient for success was outstanding customer experience.  Jill now uses her diverse background to help businesses identify their own issues, fixing them through the power of customer connections - Transforming Transactions Into Interactions™.