You're Not Immune: Understanding and Addressing Employee Harassment and Misconduct
A growing number of lawsuits alleging discrimination, harassment, and fraud at some of the most famous restaurants and hotels in the United States have made headlines recently. However, to anyone who has worked in hospitality operations this is not a recent phenomenon. Across all segments of the industry, these allegations are a daily challenge. Why then, are managers and supervisors, chefs, and owners still struggling with how to listen to, investigate, document, and resolve them?
Acknowledging and swiftly investigating and resolving employee concerns about unethical or illegal behavior has an exponentially positive effect on individual and team morale, and ultimately, on your business. Regardless of how sublime your cuisine, failing to address issues of this nature can negatively impact or even close your business. Give your employees the tools and the confidence they need to alert you to wrongdoing, respond appropriately, and remember, as Australian Army Lieutenant General David Morrison said regarding an investigation into harassment in the military: “the standard we walk past is the standard we accept.”"
Juliette Gust is the founder and president of Ethics Suite, a company that helps businesses identify, investigate and resolve alleged wrongdoing at their organization by providing a comprehensive solution for the anonymous employee reporting and tracking of workplace misconduct, fraud, or theft. Ethics Suite also offers assistance with internal investigations and ethics and compliance-related consulting services.
Ms. Gust has personally conducted or managed more than 1,300 investigations spanning 75 countries and has advised on more than 10,000 employee ethics line reports. She developed and was the Director of the global Fraud & Investigations team for a global hospitality company with 180,000 employees in over 100 countries.
Prior to focusing on forensic accounting (and where she developed the interest), Juliette spent 15 years in industry operations as an operations manager and general manager in high-volume hotels, casino hotels, convention centers and restaurants.